Something wrong on a shift, right now
If you're on a shift and you feel unsafe, leave, get somewhere safe, and call 111 if you need emergency help. Then tell us what happened at jackson@ondatechnologies.com. Every report is read by a person and we follow up on all of them.
Common questions
I didn't get my verification code
Codes arrive by text and can take up to a minute. Check the number you entered, including the country code, and that you have signal. If it still doesn't arrive, request a new code, and if that fails email us with the number you're trying to use.
I'm not getting matched to any shifts
Shifts are matched on the work types you selected, how far you said you'd travel, when you said you're available, and whether you're verified. Widening your travel distance or selecting more work types usually helps. Early on in a new area there simply may not be many shifts yet — that changes as businesses join.
I accepted a shift and can't make it
Tell us as soon as you know, and tell the business through the app. Accepting a shift on Onda is a commitment, and not turning up affects your record. Cancelling early, with notice, does far less damage than not showing up.
A worker didn't turn up
Report it through the app or email us. We look into every no-show, and it counts against that worker's record.
I haven't been paid
Payment is released after the shift is marked complete and can take a few working days to reach your bank. If it's been longer than that, email us with the date of the shift and the business name.
I want to change my details
Most details can be edited in the app — tap the settings icon on your home screen. Your name and identity documents can't be changed directly, because they're tied to your verification — email us if something needs correcting.
I want to close my account
Reporting a problem with a business or a worker
Email jackson@ondatechnologies.com with the shift date and who was involved. Reports are confidential. We can suspend accounts from Onda while we look into what happened.